Refund policy

Requesting a Return

Email milena@milenala.com within 7 days of delivery. Include your order number, reason for return and photos showing the item’s condition.

Please wait for approval and return instructions before sending anything back. Customers pay return shipping unless the item arrived damaged or we sent the wrong product. Original shipping charges are nonrefundable unless the return is due to damage or our error.

Damaged or Incorrect Orders

Please email milena@milenala.com promptly, preferably within 3 days of delivery, with your order number and photos of the item and packaging. Keep the packaging while we review the issue.

We will arrange a replacement or refund for items that arrive damaged or incorrect. These claims are handled separately from returns of unused products.

Refunds

After receiving and inspecting an approved return, we will notify you whether the refund is approved. Approved refunds will be issued to your original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the refund.

“Exchanges are available for eligible unused products requested within 7 days of delivery. Candles must be unburned, and body butter must be unopened and unused. Customers pay return shipping and shipping for the replacement, unless the original item arrived damaged or incorrect.”