Refund policy

Return Policy

We want you to be happy with your purchase! If you are not satisfied with your order, please read our return policy below.

Eligibility for Returns

Due to the nature of our handmade products—especially body care items such as shea body butter—we are unable to accept returns on used or opened items for health and hygiene reasons.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging and condition.

• Return requests must be made within 7 days of delivery.

Non-Returnable Items

We cannot accept returns on the following:

• Opened or used products

• Custom or made-to-order items

• Sale or discounted items

• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery with photos of the product and packaging. We will gladly offer a replacement or refund in these cases.

How to Request a Return

To start a return, please contact us at [your email or contact form link] with the following:

• Your order number

• Reason for return

• Photos (if applicable)

Once your return is approved, we will provide instructions for shipping the item back. The customer is responsible for return shipping costs unless the return is due to our error.

Refunds

Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow up to 5-7 business days for processing.